Contact Us

We're here to help. If you have any questions or concerns about products, delivery and returns, or wish to check the status of an order please complete the form below. This is the best way to get fast, accurate and up to date information; we monitor and respond to forms received from 8am to 10pm, 7 days per week.

If you have a question about your order, a query about one of our products or a general enquiry you can’t find the answer to on our FAQs page, please don’t hesitate to get in touch. We’re here to help.

If you would like to speak to a specific store all contact details are available on our showroom listing page.

Customer Service

We know that speaking to someone is often the most reassuring and helpful way of resolving any customer service issues that you may have. That is why we have a dedicated customer service desk at our warehouse in Ludlow.

Our customer service lines can be busy and it is not always possible to answer questions immediately as we may need to contact suppliers or couriers. Using our online form, on the left hand side of this page, is the easiest way to get help. We can fully investigate your query and then email you back (or call) with a full and detailed update.

You can, of course, call our customer service team or send an email if that is easier.


Tel: 020 7602 5757 - option 4


For information about trade orders and enquiries, contact our Trade team, available Monday to Friday 9am - 5pm.


Tel: 020 7602 5757 - option 1





Accounts & Finance



Head Office & Warehouse Address

Holloways of Ludlow

Unit 4

Coder Road