Privacy and Cookie Policy

HOW WE COLLECT DATA

We collect information about you when you visit our website, when you order from us, when you request information from us and when you create an account or sign up to our email mailing list.

If you agree, we will use the information that you give us to process your order, manage your account, personalise your use of the website and send offers of other products and services that we think you'll like from Holloways of Ludlow only.

We will only ever use your personal information for the reasons detailed above either if you have consented, to perform a contract with you, or where we have a legitimate interest.

Information is collected lawfully and in accordance with the GDPR laws which came into force on 25th May 2018. Whenever we contact you, you are free to inform us that you no longer want to receive any further emails from us.

1. How we collect data
2. Data we collect
3. Marketing
4. Your rights
5. IP addresses & cookies
6. Security
7. Changes to this policy

DATA WE COLLECT

When you create an account, we will ask you for your first name, surname, email address and password. If you place an order, we will also collect your billing address, delivery address and phone number. Payment information is requested to complete your order. We comply with the Payment Card Industry (PCI) and will never store your card details.

MARKETING

If you consent to be added to our mailing list, your details will be shared with our email service provider, Mailchimp. We may use information collected about you, such as your purchase history, to tailor our email communications to you. If you change your mind, you can opt-out at any time via the unsubscribe link that appears on our emails, or by emailing marketing@hollowaysofludlow.com.

Using cookies, we place banner adverts on other websites based on products you may have viewed when visiting our website. The data used by cookies for this purpose is not personally identifiable to you. For more information about our Cookie Policy, please see the IP Addresses and Cookies section below.

YOUR RIGHTS

The General Data Protection Regulation set out by the European Union details strict policies on how companies may use your data so that you have optimal control over your personal data. Your rights are set out below:

• The right to access all the personal data we hold on you and to receive a copy of that data without the obligation to pay a fee.
• The right to the rectification of any inaccurate personal data we are processing, and have any incomplete set of data completed.
• The right to have your data erased from our system in some circumstances such as it’s no longer necessary for the purpose for which it was collected.
• The right to restrict the processing of your personal data if it is incorrect or no longer needed.
• The right to object to the processing of your personal data for direct marketing purposes or profiling.
• The right to withdraw your consent from electronic marketing.
• The right to transmit the personal data you have provided us with to another service provider.

If you request that your data is erased, we retain the right to continue to process it in certain cases. These include but are not limited to fraud detection, statistical purposes and to suppress the data from being used. In these situations, the absolute minimum amount of data will be retained by us and any personal identifiers will be removed where possible.

To find out more or to exercise your rights, please contact us at customerservice@hollowaysofludlow.com.

IP ADRRESSES & COOKIES

A cookie is a small text message given to a web browser by a web server. Your browser stores this cookie as a file and will send it back to the webserver at appropriate moments. Cookies are used by web servers to identify users and to personalise their visits by customising web pages. For instance, a cookie can be used to deliver a webpage that welcomes you by name, every time you visit a website that created it and placed it on your machine. Some sites use cookies to store your personal information - your name, e-mail address and interests. Our website does not use cookies in this way.

When you visit the website, we may collect your IP address (if available). We use cookies from a third-party data analytics tool and similar technologies, such as tags and pixels on the website, to collect information. These include what channel you came from e.g., through a paid advert or a search engine, the duration of your visit, your device type and your browsing behaviour, such as what pages you have visited.

We do not store or capture any other information, other than logging your IP address and session information. This is automatically undertaken by our web server and is only used for system administration and to provide statistics that we analyse to evaluate the use of our site. This information does not identify you to us as an individual, and we do not track your behaviour on our site and link it to you. We summarise data in-house to improve our service to customers and might share some statistics and summaries, without any elements of personal data attached, with other companies - for instance, to persuade them to advertise with us.

Our privacy policy only applies to this website, www.hollowaysofludlow.com. We have no control or influence over the privacy policies that apply to websites that you can access by following links out of this site. View more information about our Third Party Links here. 

SECURITY

We take all appropriate steps to ensure that your personal data is protected. All data is stored on secure servers and all staff who have clearance to access this data have been trained in following a strict code of conduct in data management.

On our website, we use the Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers to ensure the security of your details. We cannot guarantee the security of any personal information that you may send to us via email or other means.

CHANGES TO THIS POLICY

Holloways of Ludlow reserves the right to, without prior notice, update this Privacy Policy at any time. You are advised to view this webpage regularly for any changes to our policy.